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  • Unparalleled Expertise. Rapid Response. Guaranteed Resolution.

    We support over $10 billion in IT infrastructure worldwide and are ready to support your business

    Unparalleled Expertise. Rapid Response. Guaranteed Resolution.

    We support over $10 billion in IT infrastructure worldwide and are ready to support your business
Arch Support Guarantee

With the Arch Support Guarantee, you can confidently rely on our team to respond to every request and resolve every case. Rest secure in:

  • Response times that are twice as fast as OEM providers
  • Guaranteed case resolution. No exceptions.
  • 100% guarantee. Not happy with the service? 100% money back guarantee.

It is time to transform your network maintenance and stop accepting the status-quo. The Arch Support is just one way we provide the best contract support available.

How We Started

Arch Technologies started as the leading network maintenance provider of choice OEMs. Our experience supporting OEM contracts established a foundation of uncompromising support standards that includes predefined education and experience requirements at every tier of support.

Our reliance on highly-qualified and experienced engineers ensures resolution, without RMA of 75% of all cases by our technical assistance center. Our strategic hardware replacement centers ensure that we have the resources needed to quickly bring every remaining case to complete resolution.

Saves you up to 80% & increases the uptime of
your IT Service Maintenance

Request a Free Quote
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Results And What People Are Saying

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Resource Center

ebooks

Ebooks

Our eBooks are a great place to find in-depth insight and authoritative research.

As a leader in the industry, our experiences and education provide a unique perspective on the issues in IT service and support. Use these guides to inform your contract maintenance discussions and provide a path toward reliable, optimized network support.

webinar

Webinars

We believe total transparency is key to providing the best support.

That's why we created webinars that allow you to fully understand network maintenance contracts and get the support your business needs in its most crucial moments. Our webinars combine the best of our knowledge and experience and deliver it in a go-at-your-on pace platform, so you have the power...

research

Research

Our experience as the leading provider of backend maintenance support has afforded us unparalleled insight into the inner workings of our industry as captured by millions of data points.

This comprehensive research paints a frank picture of the trends we see in our industry – both the good and the bad.