The Challenge

Levi Strauss & Co operates around the globe and manufactures its products in the USA, China, Japan, Italy, and other places throughout the world. Maintaining consistent network support across all of its manufacturing locations was becoming increasingly challenging.

Levi Strauss & Co found that although one OEM provided network support, the support received in each location was very different. Troubleshooting across multiple sites was difficult. The Levi Strauss & Co team found that the OEM technical engineers supporting one facility often struggled to coordinate with the engineers that supported another location.

Inconsistent support and communication breakdowns led to increased downtime and drove Levi Strauss & Co to seek out an alternative provider, one that could support its global network, meet stringent technical requirements, and reduce the overall cost of support.

The Solution

To begin, Arch Technology Solutions' experts thoroughly reviewed Levi Strauss & Co's performance requirements and completed a comprehensive assessment of current equipment, entitlements, and contracts. Based on the assessment results, Arch created a customized support level agreement that supplies consistent, coordinated support across all of Levi Strauss & Co's global manufacturing facilities.

The Results

As a result of its work with Arch Technology Solutions, Levi Strauss & Co has achieved consistent and comprehensive network coverage. 

The support provided by Arch is an upgrade in technical assistance from the OEM contract, meets or exceeds the performance requirements of the network, and reduces the overall cost of network maintenance support by 60%. 

Because Arch manages all support under one contract, the company relies on a single point of contact for all support needs. Coordination and continuity have increased case performance and significantly decreased downtime.

In addition to high-quality support and lower costs, Levi Strauss & Co's agreement with Arch Technology Solutions provides peace of mind. With more than thirty years of experience and 300+ certified engineers, Levi Strauss & Co knows that every support call to Arch is addressed quickly and efficiently – and with a singular focus on the fastest resolution possible. 

Data Points

• 60% reduction in maintenance costs
• Comprehensive support across global locations
• Upgrade from OEM provided technical assistance