Maintenance Costs Increase Dramatically from End of Sale to End of Support Period
Substantial Opportunity for OPEX Saving
Arch Independent Maintenance beginning at a fraction of OEM with no cost escalation
|Arch Independent Maintenance||Network OEMs|
|One coterminous contract||Many different contract numbers with non-coterminous contract end dates|
|All of our TAC engineers are (CCNA - CCIE) and we offer tier skipping||Must escalate through T1 and T2 techs to reach senior certified engineers (time consuming)|
|Pay the same maintenance cost for the entire duration of the product lifecycle. We will never increase your maintenance costs||Annually increasing maintenance costs (10% - 25% annually)|
|Service Now. We will not deny support for uncovered assets. If hardware fails, Arch will charge for replacement parts or device; add device to existing contract||OEM tells you the device needs to be added, requiring PO’s to be issued, or corporate credit card to provide coverage|
|Intimate knowledge of OEM support vehicles, terms and conditions and FUD. Almost always more knowledgeable than the OEM themselves.||Rely on FUD and protecting “cash-cow’ annuity revenue stream|
|Credit Policy: Arch will credit assets with 30 days notice until the end of the contract period||Cancellation Only: No Credit (except for upgrades) or Refunds Permitted|
Arch manages all of your frontend and backend IT with 24/7 support.
While Arch manages your day-to-day operations, we maintain contact with OEM providers to handle intellectual property needs at no additional cost.
Stay in control of your IT with client specific dedicated portals for qualifying contracts.
Our support technicians hold a wide array of certifications from all major OEMs.
Unlike most IT service agreements, which only guarantee response time, we guarantee case resolution, 2x faster than your OEM.
Burdened by multiple service level agreements and an extensive inventory of hardware, Arch was able to consolidate SLA’s providing greater than $3 million in recurring annual savings and eliminated $1.8 million in spending through their assessment of entitled support services.”