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  • The Source for All of Your Network Support

    Resting at the intersection of OEM and TPM, Independent Maintenance provides network support that is OEM equivalent or better at a fraction of the cost for organizations tired of low tech and cheaply delivered TPM.

    The Source for All of Your Network Support

    Resting at the intersection of OEM and TPM, Independent Maintenance provides network support that is OEM equivalent or better at a fraction of the cost for organizations tired of low tech and cheaply delivered TPM.
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Full Suite IT Support

Arch manages all of your backend IT with 24/7 support:

  • Tier 1 to Tier 3 troubleshooting
  • Parts warehousing
  • Testing
  • Logistics
  • Centralized contract management
  • OEM Certified technicians
  • Guaranteed case resolution
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Hybrid OEM Solutions

We manage your day-to-day operations and OEM support contracts while maintaining your relationships with OEM providers to handle intellectual property needs at no additional cost.

  • Software updates
  • Bug reporting
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Dedicated Client Panel

Stay in control of your support requests with client-specific dedicated portals

  • Independent ticket management
  • SLA compliance
  • Centralized database for client contracts and assets

OEM Certified Technicians

Our support technicians hold a wide array of certification from all major OEMs.

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The ArchSupport Guarantee

Unlike most IT service agreements, which only guarantee response time, we guarantee
case resolution, 2x faster than your OEM.

Request a Free Quote
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OEM Support Cost Increases Versus Arch Locked Price Guarantee

 

Maintenance Costs Increase Dramatically from End of Sale to End of Support Period

Substantial Opportunity for OPEX Saving

Arch Independent Maintenance beginning at a fraction of OEM with no cost escalation

Arch-Supported OEMs

We support a wide variety of OEMs and are continuously expanding new OEMs to our offering. If you don't see your OEM listed below, please inquire.

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Cisco-Systems Cisco-Systems
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Juniper_Network Juniper_Network
HP ProCurve Networking HP ProCurve Networking
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Arista-2 Arista-2
Cisco-Systems Cisco-Systems
Brocade_Logo Brocade_Logo
Juniper_Network Juniper_Network
HP ProCurve Networking HP ProCurve Networking
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Results And What People Are Saying

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Resource Center

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Ebooks

Our eBooks are a great place to find in-depth insight and authoritative research.

As a leader in the industry, our experiences and education provide a unique perspective on the issues in IT service and support. Use these guides to inform your contract maintenance discussions and provide a path toward reliable, optimized network support.

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Webinars

We believe total transparency is key to providing the best support.

That's why we created webinars that allow you to fully understand network maintenance contracts and get the support your business needs in its most crucial moments. Our webinars combine the best of our knowledge and experience and deliver it in a go-at-your-on pace platform, so you have the power...

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Research

Our experience as the leading provider of backend maintenance support has afforded us unparalleled insight into the inner workings of our industry as captured by millions of data points.

This comprehensive research paints a frank picture of the trends we see in our industry – both the good and the bad.