Why Would a Second Look be Useful?
- 20% of all devices in any given network infrastructure are not covered by SLAs.
- 95% of all OEM contracts can be consolidated, SLA aligned, and centrally managed.
- 75-95% of devices can be covered independently with zero change in support deliverable (TAC + HW Replacement + Software Support).
- 12% of all devices that receive SLA entitlement are already covered by free OEM services.
- Your OEM is not obligated to notify you about over coverage.
- Stay in control of your IT with client specific dedicated portals for qualifying contracts.
- Our support technicians hold a wide array of certifications from all major OEMs.
- Unlike most IT service agreements, which only guarantee response time, we guarantee case resolution, 2x faster than your OEM.