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Case Study - Diligent

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Case Study - Diligent

Posted by Arch Technology on May 27, 2019 11:55:06 PM

Challenges

Diligent had critical devices that were being used to deliver services to their clients that the OEM was no longer willing to support. Given the nature of their industry they were looking at having the spend to replace the devices or discontinue coverage and risk down time.

Approach

Arch was able to provide service maintenance for all devices that the manufacturer was discontinuing support. The support provided is Tier 1 - Tier 3 support with parts replacement for the entire time the client wanted to continue support.

Results

Diligent inc was able to realize a 55% savings compared to the manufacturers current cost and Arch was able to cover all hardware the manufacturer was no longer covering, saving them millions in costly hardware replacement.

 

Topics: Bridge Support During Refresh Schedules

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