Why would a second look be useful.

  • 20% of all devices in any given network infrastructure are not covered by SLAs.
  • 95% of all OEM contracts can be consolidated, SLA aligned, and centrally managed.
  • 75-95% of devices can be covered independently with 0 change in support deliverable (TAC + HW Replacement + Software Support).
  • 12% of all devices that receive SLA entitlement are already covered by free OEM services.
  • Stay in control of your IT with client specific dedicated portals for qualifying contracts.
  • Our support technicians hold a wide array of certifications from all major OEMs.
  • Unlike most IT service agreements, which only guarantee response time, we guarantee case resolution, 2x faster than your OEM.