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  • Confidently Rely on Coverage that Always Delivers

    Independent network maintenance delivered via bespoke support contracts isn't just one of our offerings – it's all we do. Our highly-certified OEM-level support team works as an extension of your business – we do not quit until the issue is resolved

    Confidently Rely on Coverage that Always Delivers

    Independent network maintenance delivered via bespoke support contracts isn't just one of our offerings – it's all we do. Our highly-certified OEM-level support team works as an extension of your business – we do not quit until the issue is resolved
Independent Maintenance

We represent 80% of the backend support for the top network maintenance providers. By using Arch, you're coming to the source of network maintenance support. Independent contract support from Arch gives you:

  • Coverage for EOL/EOS hardware
  • Simplified coterminous contracts
  • Streamlined access to CCNA – CCIE/JNCIA-JNCIE technicians
  • Efficient tier assignment and tier skipping to avoid steps you’ve already done
  • Guaranteed maintenance costs that do not increase
  • Insider knowledge of OEM support vehicles, terms, conditions, and FUD

Our roots as a backend network maintenance support provider to the OEMs provided a foundation for the highest levels of support. Our quality, both in customer service and maintenance support, is unmatched in the industry.

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Future-Ready Assessment

Not sure about Independent Maintenance yet? What if you could consolidate all of your current OEM contracts into one comprehensive OEM support agreement at a minimum 10% cost reduction? No change in vendor, discount, or SLA. What would that mean to your IT teams and your budget? What would that mean to your business?

Our Future-Ready Assessment process evaluates your current SLAs, your hardware, and your business needs to:

  • Identify coverage gaps and network risks
  • Expose network over coverage (and overspending)
  • Discover ways to improve your coverage while simultaneously reducing spend

Get ready to understand your network maintenance like never before and transform your network maintenance support experience.

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Saves you up to 80% & increases the uptime
of your IT Service Maintenance

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Results And What People Are Saying

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Resource Center

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Ebooks

Our eBooks are a great place to find in-depth insight and authoritative research.

As a leader in the industry, our experiences and education provide a unique perspective on the issues in IT service and support. Use these guides to inform your contract maintenance discussions and provide a path toward reliable, optimized network support.

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Webinars

We believe total transparency is key to providing the best support.

That's why we created webinars that allow you to fully understand network maintenance contracts and get the support your business needs in its most crucial moments. Our webinars combine the best of our knowledge and experience and deliver it in a go-at-your-on pace platform, so you have the power...

research

Research

Our experience as the leading provider of backend maintenance support has afforded us unparalleled insight into the inner workings of our industry as captured by millions of data points.

This comprehensive research paints a frank picture of the trends we see in our industry – both the good and the bad.