We represent 80% of the backend support for the top network maintenance providers. By using Arch, you're coming to the source of network maintenance support. Independent contract support from Arch gives you:
Our roots as a backend network maintenance support provider to the OEMs provided a foundation for the highest levels of support. Our quality, both in customer service and maintenance support, is unmatched in the industry.
Learn MoreNot sure about Independent Maintenance yet? What if you could consolidate all of your current OEM contracts into one comprehensive OEM support agreement at a minimum 10% cost reduction? No change in vendor, discount, or SLA. What would that mean to your IT teams and your budget? What would that mean to your business?
Our Future-Ready Assessment process evaluates your current SLAs, your hardware, and your business needs to:
Get ready to understand your network maintenance like never before and transform your network maintenance support experience.
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Our eBooks are a great place to find in-depth insight and authoritative research.
As a leader in the industry, our experiences and education provide a unique perspective on the issues in IT service and support. Use these guides to inform your contract maintenance discussions and provide a path toward reliable, optimized network support.
We believe total transparency is key to providing the best support.
That's why we created webinars that allow you to fully understand network maintenance contracts and get the support your business needs in its most crucial moments. Our webinars combine the best of our knowledge and experience and deliver it in a go-at-your-on pace platform, so you have the power...
Our experience as the leading provider of backend maintenance support has afforded us unparalleled insight into the inner workings of our industry as captured by millions of data points.
This comprehensive research paints a frank picture of the trends we see in our industry – both the good and the bad.