Arch prides itself on boasting the the only major difference between Arch and OEM maintenance is the phone number that you call. By utilizing OEM certified engineers, authentic OEM replacements, and all software support provided directly by the OEM. We are confident that we have the most complete solution on the market.

Software updates must be provided by the Intellectual Property owner, in this case that’s the OEM. Arch TAC works through authorized channels directly with the OEM’s for available software updates and those updates are dispatched directly to the end-user via the OEM. Please note: You must have a valid license from the owner to use any licensed Intellectual Property.

Arch is a strong believer of working within our strengths and not deviating from those without substantial reason. Currently Arch provides support on the full line of Cisco™, Juniper™, F5™ and Brocade™/Foundry™ networking, VoIP, and security devices.

It is a well known fact that the costs of manufacturing quality products is expensive. OEM’s utilize high cost and high profit margin Maintenance Services as profit centers for increased cash at minimal expense. Arch is not a manufacturing concern therefore does not need to push high cost and high profit services onto the end user.

Unlike many competitors that have setup shop as a second, third, or forth revenue stream with the intention of “cashing in”, Arch is a service company. Our facilities, staff, technologies, and depots are all designed to support maintenance needs. The best way to think of this is that we do this full time, not part time.

The entirety of our services, including our call center, engineers, and logistics are provided from within the country that the supported equipment is located in. For US customers, 100% of your service is delivered by United States based call center agents, engineers, and management.

If you are unhappy with the services you have received for any reason any and all contracts can be canceled with a 30 day notice. The customer will then be refunded in a pro-rated manner the remaining cost of the contract.