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  • ARCHsupport: Extend Network Maintenance On Your CISCO EOL Hardware

    Extend the life of your Cisco EOL Hardware with SMARTnet equivalent network maintenance that will add years to the life of your hardware at a significantly reduced cost.

    ARCHsupport: Extend Network Maintenance On Your CISCO EOL Hardware

    Extend the life of your Cisco EOL Hardware with SMARTnet equivalent network maintenance that will add years to the life of your hardware at a significantly reduced cost.

Don't Give Up On Your CISCO EOL Hardware, You Can Extend Your Network Maintenance.

  • Upgrade your hardware when you are ready vs when the OEM forces you too.
  • Reinvest money saved from not upgrading into key business initiatives.
  • Bridge the gap between the end of life of your hardware and purchasing new hardware.
  • Guarantee the cost of your hardware maintenance over time and avoid the escalating OEM coverage costs.
  • Your OEM is not obligated to notify you about over coverage.
  • Stay in control of your IT with client specific dedicated portals for qualifying contracts.
  • Our support technicians hold a wide array of certifications from all major OEMs.
  • Unlike most IT service agreements, which only guarantee response time, we guarantee case resolution, 2x faster than your OEM.
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Find out how much you can save

Request a quote below and discover if the life of your hardware can be extended.

Cisco SMARTnet Network Support Cost Increases Versus Arch Locked Price Guarantee

 

Maintenance Costs Increase Dramatically from End of Sale to End of Support Period

Substantial Opportunity for OPEX Saving

Arch Independent Maintenance beginning at a fraction of OEM with no cost escalation

The truth about Network Maintenance

75% - 95%

of devices can be covered independently with 0 change in support deliverable (TAC + HW Replacement + Software Support)

50% - 80%

savings on your previous year cost, not just off list price

50% - 75%+

documented increase in uptime

A List Of Our Clients

Arch Technology Solutions is the leading provider of IT support and maintenance services for Fortune 500 companies, US Federal Agencies, some of the largest OEMs in the world and the back line support provider for almost all third party support companies.

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Independent Maintenance
  • One coterminous contract
    All of our TAC engineers are (CCNA - CCIE) and we offer tier skipping
  • Pay the same maintenance cost for the entire duration of the product lifecycle. We will never increase your maintenance costs
  • Service Now. We will not deny support for uncovered assets. If hardware fails, Arch will charge for replacement parts or device; add device to existing contract
  • Intimate knowledge of OEM support vehicles, terms and conditions and FUD. Almost always more knowledgeable than the OEM themselves.
  • Credit Policy: Arch will credit assets with 30 days notice until the end of the contract period
Network OEMs
  • Many different contract numbers with non-coterminous contract end dates
  • Must escalate through T1 and T2 techs to reach senior certified engineers (time consuming)
  • Annually increasing maintenance costs (10% - 25% annually)
  • OEM tells you the device needs to be added, requiring PO’s to be issued, or corporate credit card to provide coverage
  • Rely on FUD and protecting “cash-cow’ annuity revenue stream
  • Cancellation Only: No Credit (except for upgrades) or Refunds Permitted
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Full Suite IT Support

Arch manages all of your frontend 
and backend IT with 24/7 support.

  • Tier 1-3 troubleshooting
  • Parts warehousing
  • Testing
  • Logistics
  • Centralized network management
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Hybrid Cisco SMARTnet Solutions

While Arch manages your day-to-day operations, we maintain contact with Cisco SMARTnet providers to handle intellectual property needs at no additional cost.

  • Software updates
  • Bug reporting
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Dedicated Client Panel

Stay in control of your IT with client specific dedicated portals for qualifying networks.

  • Independent ticket management
  • SLA compliance
  • Centralized database for client networks and assets

The ArchSupport Guarantee

Unlike most IT service agreements, which only guarantee response time, we guarantee case resolution, 2x faster than your Cisco SMARTnet.

Request a Free Quote
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Reduce your IT budget

Save a minimum of 7% on your IT/IS budget and 50% on external maintenance by eliminating inessential support costs
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Decrease your downtime

Decrease your network downtime by 40% with unparalleled technical support and 100% guaranteed case resolution

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Replace your SLAs, not your hardware

We provide superior network solutions for some of the largest OEMs in the world.