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ARCHsupport: CISCO SMARTnet Contract Maintenance

75-95% of devices on CISCO SMARTnet Contracts can be covered independently with zero loss in support deliverables, including SW. Get guaranteed SLA’s that are 2-10x faster than the OEM.

ARCHsupport: CISCO SMARTnet Contract Maintenance

75-95% of devices on CISCO SMARTnet Contracts can be covered independently with zero loss in support deliverables, including SW. Get guaranteed SLA’s that are 2-10x faster than the OEM.

ARCHsupport: Cisco SMARTnet Contract Maintenance

Cisco SMARTnet contract maintenance service that gives you complete control of your IT

One coterminous contract
All of our TAC engineers are (CCNA - CCIE) and we offer tier skipping
Pay the same maintenance cost for the entire duration of the product lifecycle. We will never increase your maintenance costs
Service Now. We will not deny support for uncovered assets. If hardware fails, Arch will charge for replacement parts or device; add device to existing contract
Intimate knowledge of OEM support vehicles, terms and conditions and FUD. Almost always more knowledgeable than the OEM themselves.
Credit Policy: Arch will credit assets with 30 days notice until the end of the contract period

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The truth about Contract Maintenance

75% - 95%

of devices can be covered independently with 0 change in support deliverable (TAC + HW Replacement + Software Support)

50% - 80%

savings on your previous year cost, not just off list price

50% - 75%+

documented increase in uptime

Cisco SMARTnet Support Cost Increases Versus Arch Locked Price Guarantee

Maintenance Costs Increase Dramatically from End of Sale to End of Support Period

Substantial Opportunity for OPEX Saving

Arch Independent Maintenance beginning at a fraction of OEM with no cost escalation

Some sort of headline about customers

Arch Technology Solutions is the leading provider of IT support and maintenance services for Fortune 500 companies, US Federal Agencies, some of the largest OEMs in the world and the back line support provider for almost all third party support companies.

Independent Maintenance

One coterminous contract
All of our TAC engineers are (CCNA - CCIE) and we offer tier skipping
Pay the same maintenance cost for the entire duration of the product lifecycle. We will never increase your maintenance costs
Service Now. We will not deny support for uncovered assets. If hardware fails, Arch will charge for replacement parts or device; add device to existing contract
Intimate knowledge of OEM support vehicles, terms and conditions and FUD. Almost always more knowledgeable than the OEM themselves.
Credit Policy: Arch will credit assets with 30 days notice until the end of the contract period

Network OEMs

Many different contract numbers with non-coterminous contract end dates
Must escalate through T1 and T2 techs to reach senior certified engineers (time consuming)
Annually increasing maintenance costs (10% - 25% annually)
OEM tells you the device needs to be added, requiring PO’s to be issued, or corporate credit card to provide coverage
Rely on FUD and protecting “cash-cow’ annuity revenue stream
Cancellation Only: No Credit (except for upgrades) or Refunds Permitted