It is easy to recognize the importance of agility, innovation, and continuous improvement in sales, production, or procurement. But...

Does your IT department hold those same standards? What about your network maintenance provider? Deciphering SLAs and tracking the financial impact of downtime are evident challenges, plus trying to manage an ever-changing inventory has turned IT spending into a black hole. That's why we created this guide.

• How to define the SLA problem
• Risk associated with keeping the status-quo 
• Why should the CFO care about SLAs?
• Why does SLA inefficiency continue?