<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=1760317727595686&amp;ev=PageView&amp;noscript=1">
Contact Sales at 1-405-610-2000 Request A Free Quote

Semiconductor Leaders Saves More Than 70% on Network Maintenance Costs

You have options. Save up to 80% off your current OEM network maintenance.

Request a Free Quote

Semiconductor Leaders Saves More Than 70% on Network Maintenance Costs

Posted by Arch Technology on Oct 4, 2019 6:45:05 PM

The Challenge

As an international company, STMicroelectronics relies on its networks to provide seamless communication and secure data storage. Workers within the company utilize the system to access customer data, review product details, and provide manufacturing data and support for the company's many products.

The company's support contracts include 4-hour replacement coverage on equipment located around the globe. While this level of coverage is essential to achieving the highest performance, it was also driving up the cost of their support level agreements (SLA).

OEMs often package support services together, forcing clients to buy more coverage than needed to achieve certain levels of support. For example, 4-hour equipment replacement may only be provided with the purchase of 24x7x365 technical support.

The Solution

To begin, Arch Technology Solutions experts thoroughly reviewed STMicroelectronics' performance demands and existing hardware.

With a comprehensive understanding of the client’s needs and equipment, Arch crafted a customized SLA that included the 4-equipment coverage the client needed without the unnecessary, and expensive, coverage it did not.

The Results

As a result of their work with Arch Technology Solutions, STMicroelectronics has reduced overall maintenance costs by 70% without changing any coverage levels or reducing the quality of the support received.

Partnering with Arch Technology Solutions has allowed STMicroelectronics to decrease maintenance costs without sacrificing support.

In addition to significant cost savings and better service, STMicroelectronics' agreement with Arch Technology Solutions provides peace of mind. With more than thirty years of experience and 300+ certified engineers, STMicroelectronics knows that every support call to Arch is addressed quickly and efficiently – and with a singular focus on the fastest resolution possible. 

Data Points

  • 70% reduction in maintenance costs
  • No loss of coverage, including international 4-hour equipment replacement
  • Highest quality support 

Topics: Service Level Agreements, OEM Support, IT Maintenance


Get A Quote For IT Service Maintenance

Take control of your IT investments with a hybrid network maintenance service that guarantees case resolution and reduces your total cost of ownership.