Challenges

AT&T needed round the clock support without requiring 4 hr hardware for devices across multiple locations. Their current network maintenance was not supporting AT&T’s needs to the level they were looking for.

Approach

Arch was able to provide harmonious support, be the single point of contact and offer a single contract across multiple sites and various devices. All support was T1-3 support.

Results

Harmoniously support multiple devices across multiple locations on one single contract at a 40% cost savings.