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Upgrade Your Peace of Mind.

Lower your OPEX.

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ARCH: What We Do

A multi-vendor network maintenance service that gives you complete control of your IT
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Replace your OEM contracts with a hybrid support solution that guarantees case resolution at a fraction of the cost
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Reduce your IT budget

Save a minimum of 7% on your IT/IS budget and 50% on external maintenance by eliminating inessential support costs
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Decrease your downtime

Decrease your network downtime by 40% with unparalleled technical support and 100% guaranteed case resolution
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Reclaim your peace of mind

Gain confidence in your IT infrastructure with a single service agreement that guarantees all service rights entitled to you
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Replace your SLAs, not your hardware

We provide superior network solutions for some of the largest OEMs in the world.
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One contract. Multiple solutions.

Get full-suite IT support by OEM certified technicians, dedicated client portals, and hybrid support solutions that give you complete control of your IT investments.
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Full-Suite IT Support

Arch manages all of your frontend and backend IT with 24/7 support.

  • Tier 1-3 troubleshooting
  • Parts warehousing
  • Testing
  • Logistics
  • Centralized contract management
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Hybrid OEM Solutions

While Arch manages your day-to-day operations, we maintain contact with OEM providers to handle intellectual property needs at no additional cost.

  • Software updates
  • Glitch reporting
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Dedicated Client Portals

Stay in control of your IT with client specific dedicated portals for qualifying contracts.

  • Independent ticket management
  • SLA compliance
  • Centralized database for client contracts and assets
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OEM Certified Technicians

Our support technicians hold a wide array of certifications from all major OEMs.

  • CCIE
  • CCNP
  • JNCIE
  • JNCIP
  • BCNE
  • BCNP
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Guaranteed Case Resolution

Unlike most IT service agreements, which only guarantee response time, we guarantee case resolution, 2x faster than your OEM.

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Burdened by multiple service level agreements and an extensive inventory of hardware, Arch was able to consolidate SLA’s providing greater than $3 million in recurring annual savings and eliminated $1.8 million in spending through their assessment of entitled support services.”

Rose Marie Stone
Novartis Pharmaceuticals
Reduce your IT budget

Increase your support.

Take control of your IT investments with a hybrid network maintenance service that guarantees case resolution and reduces your total cost of ownership.
Get a Free Assessment