Hybrid OEM Solution | Superior Network Support

Reduce your IT budget

Save a minimum of 7% on your IT/IS budget and 50% on external maintenance by eliminating inessential support costs

Decrease your downtime

Decrease your network downtime by 40% with unparalleled technical support and 100% guaranteed case resolution

Reclaim your peace of mind

Gain confidence in your IT infrastructure with a single service agreement that guarantees all service rights entitled to you

Replace your SLAs, not your hardware

We provide superior network solutions for some of the largest OEMs in the world.

Full-Suite IT Support

Arch manages all of your frontend and backend IT with 24/7 support.

Tier 1-3 troubleshooting
Parts warehousing
Testing
Logistics
Centralized contract management

Hybrid OEM Solutions

While Arch manages your day-to-day operations, we maintain contact with OEM providers to handle intellectual property needs at no additional cost.

Software updates
Bug reporting

Dedicated Client Portals

Stay in control of your IT with client specific dedicated portals for qualifying contracts.

Independent ticket management
SLA compliance
Centralized database for client contracts and assets

OEM Certified Technicians

Our support technicians hold a wide array of certifications from all major OEMs.

CCIE
CCNP
JNCIE
JNCIP
BCNE
BCNP

Guaranteed Case Resolution

Unlike most IT service agreements, which only guarantee response time, we guarantee case resolution, 2x faster than your OEM.

Burdened by multiple service level agreements and an extensive inventory of hardware, Arch was able to consolidate SLA’s providing greater than $3 million in recurring annual savings and eliminated $1.8 million in spending through their assessment of entitled support services.”

see case study

Lower your OPEX.

ARCH: What We Do