Arch manages all of your frontend and backend IT with 24/7 support.
While Arch manages your day-to-day operations, we maintain contact with OEM providers to handle intellectual property needs at no additional cost.
Stay in control of your IT with client specific dedicated portals for qualifying contracts.
Our support technicians hold a wide array of certifications from all major OEMs.
Unlike most IT service agreements, which only guarantee response time, we guarantee case resolution, 2x faster than your OEM.
Burdened by multiple service level agreements and an extensive inventory of hardware, Arch was able to consolidate SLA’s providing greater than $3 million in recurring annual savings and eliminated $1.8 million in spending through their assessment of entitled support services.”