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Upgrade Your Peace of Mind.

Lower your OPEX.

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ARCH: What We Do

A multi-vendor network maintenance service that gives you complete control of your IT
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Replace your OEM contracts with a hybrid support solution that guarantees case resolution at a fraction of the cost

Reduce your IT budget

Save a minimum of 7% on your IT/IS budget and 50% on external maintenance by eliminating inessential support costs

Decrease your downtime

Decrease your network downtime by 40% with unparalleled technical support and 100% guaranteed case resolution

Reclaim your peace of mind

Gain confidence in your IT infrastructure with a single service agreement that guarantees all service rights entitled to you

Replace your SLAs, not your hardware

We provide superior network solutions for some of the largest OEMs in the world.

One contract. Multiple solutions.

Get full-suite IT support by OEM certified technicians, dedicated client portals, and hybrid support solutions that give you complete control of your IT investments.
Full-Suite IT Support

Arch manages all of your frontend and backend IT with 24/7 support.

  • Tier 1-3 troubleshooting
  • Parts warehousing
  • Testing
  • Logistics
  • Centralized contract management
Hybrid OEM Solutions

While Arch manages your day-to-day operations, we maintain contact with OEM providers to handle intellectual property needs at no additional cost.

  • Software updates
  • Bug reporting
Dedicated Client Portals

Stay in control of your IT with client specific dedicated portals for qualifying contracts.

  • Independent ticket management
  • SLA compliance
  • Centralized database for client contracts and assets
OEM Certified Technicians

Our support technicians hold a wide array of certifications from all major OEMs.

  • CCIE
  • CCNP
  • BCNE
  • BCNP
Guaranteed Case Resolution

Unlike most IT service agreements, which only guarantee response time, we guarantee case resolution, 2x faster than your OEM.

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Burdened by multiple service level agreements and an extensive inventory of hardware, Arch was able to consolidate SLA’s providing greater than $3 million in recurring annual savings and eliminated $1.8 million in spending through their assessment of entitled support services.”

Rose Marie Stone
Novartis Pharmaceuticals
Reduce your IT budget

Increase your support.

Take control of your IT investments with a hybrid network maintenance service that guarantees case resolution and reduces your total cost of ownership.
Get a Free Assessment