Results And What People Are Saying
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- 50% reduction in the cost of support
- Consistent support and equipment replacement during hardware transition
- Superior network maintenance at all support levels
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- 60% reduction in maintenance costs
- Comprehensive support across global locations
- Upgrade from OEM provided technical assistance
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- Superior software support for game developers
- 50% reduction in maintenance costs
- Avoided unnecessary equipment replacement
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- Faster Resolution
- Single Point of Contact for All Support
- 50% cost reduction
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- 50% reduction in maintenance costs
- Mean-Time-to-Resolution reduced
- Better proactive maintenance
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- 65% reduction in network maintenance costs
- Extend life of hardware
- Onsite support
- 60% reduction in the cost of support
- Superior network maintenance
- Decreased downtime
- 70% reduction in maintenance costs
- No loss of coverage, including international 4-hour equipment replacement
- Highest quality support
- Greater than 65% savings over OEM provided support
- Single point of contact for all case resolution
- Decreased downtime
- 40% reduction in maintenance costs
- Superior support for new and aging equipment
- Single point of contact for all network support needs
- 40% Faster Resolution
- Elimination of Downtime
- Reliable TAC Support reporting
- 50% reduction in maintenance costs
- No loss in uptime
- Extended life of equipment
- 60% reduction in maintenance costs
- Mean-Time-to-Resolution reduced by 50%
- Superior support for new and aging equipment
- Eliminating costs
- 70% reduction in SLA costs
- No loss in uptime
- 200% improvement in uptime
- 60% reduction in costs
- Successfully provided bridge coverage during the transition
- 55% savings compared to the manufacturers current cost
- Continued use of end of software maintenance on 100% of devices
- Superior Arch coverage on operations critical hardware
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- 50% reduction in contract spend
- Upgraded level of expertise at a reduced cost
- Single point of contact for relevant contracts
- 60% reduction in cost
- Single point of contact for multiple locations
- All support T1-3 support
- 63% savings in maintenance costs over the previous year
- Identified unnecessary service contracts
- Consolidated all contracts into a single maintenance contract
- Greater than $200,000 recurring annual savings
- Service level agreements optimized
- Single-point contact for all technology and hardware support needs